Question 1

How do I place an order?

Accepted Answer

Choose your items in the shop and follow the checkout steps. Available options and next steps are shown before you submit your order.

Question 2

How much notice do you need?

Accepted Answer

Current availability and any required lead time are shown while you order. Your order confirmation will include the timing details you selected.

Question 3

Where and when is pickup?

Accepted Answer

Available pickup choices appear during checkout. The confirmed location, date, and time will be included with your order details.

Question 4

How can I pay?

Accepted Answer

Available payment methods are shown before you complete checkout and are summarized in your order confirmation.

Question 5

Can I change or cancel an order?

Accepted Answer

Use the contact details in your order confirmation to ask about a change or cancellation. What is possible may depend on the order status and timing. Generally cancellations cannot be made to orders within a 24-hour pickup window as orders are already in production.

Question 6

Where can I find ingredient and allergen information?

Accepted Answer

Ingredient labels are a part of the packaging for each item sold by Lucky Six.  Major Allergens across our recipes include: Milk, Soy, Wheat. and Egg. Some recipes include Tree Nuts (Hazelnut). Contact us before ordering if you need clarification about a specific item. Reach out via email at luckysixbakery@gmail.com.

Question 7

Why do you require payment in advance?

Accepted Answer

Pre-payment allows us to purchase the best available ingredients for your order and ensure that it is packaged and fulfilled on time.

Question 8

What are the different size cookies you offer?

Accepted Answer

We bake two sizes, and both are bigger than the cookies you’d typically make at home.

Classic (3 oz): Our everyday cookie. It’s a generous size, perfect for a daily treat.

Colossal (4 oz): Bigger, thicker and a little more decadent. It’s the one for when you want to treat yourself.

Sandwich cookies: The size describes the whole sandwich, with both cookies together. A Classic sandwich is made with two 1½ oz cookies, and a Colossal sandwich is made with two 2 oz cookies.

Question 9

Do you take custom orders?

Accepted Answer

We’d love to be a part of your next event or special moment! Birthdays, showers, team celebrations, corporate event, and more...we welcome custom orders.

Ssubmit your request on our custom orders page and we’ll follow up within 48 hours.

Prefer email? Reach us anytime at luckysixbakery@gmail.com.

Lucky Six Bakery LLC

FAQ

Frequently Asked Questions